The county where I am currently working has one of the most wretched computer systems in creation. Everything is messy: it is just workaround on top of workaround. There are so many places where you can do real damage. For example, how do you handle a new salary schedule? Just overwrite the old one. And
Tag: customer service
Creativity versus Rules
As I was preparing to leave a former position I spent most of my time writing instruction booklets. I knew that the new incumbent might be newly promoted or new to the business of education. This person might need a few guidelines. I have never regarded these instructions as rules. At best they are helpful
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Bernadine: Great discussion. I am definitely in the "write it down" camp. As long as you create an environment where procedures…
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Book Review: Magic Words by Tim David | FiscalShare: […] book is actually a great supplement to the book I recently reviewed: Why Motivating People Doesn’t Work. In that book Susan…
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Fiscalshare: Thanks for your thoughtful comments. I have been in numerous trainings where some of the busy participants are not on…
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derekm8201: Respectfully, I disagree with the assessment of the root cause. Devices in themselves don't cause bad behavior, it's the people…
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