Tag: customer service

I Never Want to Talk to You Again

The county where I am currently working has one of the most wretched computer systems in creation.  Everything is messy: it is just workaround on top of workaround.  There are so many places where you can do real damage.  For example, how do you handle a new salary schedule?  Just overwrite the old one. And

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Creativity versus Rules

As I was preparing to leave a former position I spent most of my time writing instruction booklets.  I knew that the new incumbent might be newly promoted or new to the business of education.  This person might need a few guidelines. I have never regarded these instructions as rules.  At best they are helpful

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