The county where I am currently working has one of the most wretched computer systems in creation. Everything is messy: it is just workaround on top of workaround. There are so many places where you can do real damage. For example, how do you handle a new salary schedule? Just overwrite the old one. And
Tag: workarounds
I Never Want to Talk to You Again
May 16, 2014 Short URLcustomer experience, customer satisfaction, customer service, customer support, information systems, workaroundsManagement, Public Schools, Technology
Workarounds
Not too long ago I put this one word sign on my desk: Workaround? The meaning being that I should constantly ask myself “Is this a workaround?” If yes, fix the root cause. Perhaps I am working around a person I don’t trust? That has to be addressed too. Workarounds arise when you have to
September 23, 2013 Short URLbusiness, computers, continuous improvement, fiscal, information technology, Management, problem solving, process. software, workaroundsBook Reviews, Working Together
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Bernadine: Great discussion. I am definitely in the "write it down" camp. As long as you create an environment where procedures…
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Book Review: Magic Words by Tim David | FiscalShare: […] book is actually a great supplement to the book I recently reviewed: Why Motivating People Doesn’t Work. In that book Susan…
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An Authoritarian Education | FiscalShare: […] these are children you say. They need to be led and guided. Thinking back to the book “Why Motivating…
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Fiscalshare: Thanks for your thoughtful comments. I have been in numerous trainings where some of the busy participants are not on…
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derekm8201: Respectfully, I disagree with the assessment of the root cause. Devices in themselves don't cause bad behavior, it's the people…
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