customer experience – FiscalShare

Tag: customer experience

What’s Your Sign?

How might you introduce a new accounting employee to an unfamiliar financial system? First of all, you might want to warn them about any quirks in how the system shows signs. There are two ways to display signs: Normal and Debit /Credit. Currently I am working with a system that mixes both in the same report. I know! I know! You

July 27, 2014 Short URLaccounting systems, customer experience, financial system, software vendorAccounting, Basics, Data, Technology

I Never Want to Talk to You Again

The county where I am currently working has one of the most wretched computer systems in creation. Everything is messy: it is just workaround on top of workaround. There are so many places where you can do real damage. For example, how do you handle a new salary schedule? Just overwrite the old one. And

May 16, 2014 Short URLcustomer experience, customer satisfaction, customer service, customer support, information systems, workaroundsManagement, Public Schools, Technology

Reputation: a Matter of Trust

Today I recommend thinkpurpose’s post Why I Don’t Care About the Reputation of my Organisation. …If you aim for a good reputation, trust takes a back seat. Spin, presentation and image are the easy ways to a good reputation but trust is made from simpler and sterner stuff. It has to be based on something

January 12, 2014 Short URLbest practice, building reputation, business, career development, customer experience, disengaged employees, employee engagement, engagement, experience, government, online reputation, public schools, reputation, reputation management, school district, success, superintendent, TripAdvisor, trustCareer Development, Government, Management, Public Schools, Working Together

Boxes, In and Out

When the old boss first arrived she reviewed a particular process and said, “Just tell me one thing. Tell me the reason you aren’t following the accounting manual.” She elaborated that it is OK to break the rules if you have a well-reasoned argument. It is not OK if you don’t even know what the

September 24, 2013 Short URLbusiness, customer experience, disruption, job description, Management, old guard, problem solving, thinking outside the boxWorking Together

TouchPoints: “How Can I Help?”

This is a book about interruptions. No, not how to limit them, avoid them, or schedule them. It suggests that we should embrace them – because this is where the real business of business occurs. The most powerful question you can ask when interrupted is “How can I help?” I would also suggest that an interruption

May 27, 2013 Short URLcustomer experience, interruptions, lean business, pull, touch pointsBook Reviews