My mother recently had a fence replaced. The “Fence Guy” was a self-employed franchisee for a national chain. When he did not show up on the appointed day my mother left three unreturned messages before complaining to the franchisor. Fence Guy eventually called back and said he was behind and he would be there in three weeks.
Tag: rationalization
Stealing from Children, Part II
Why do People Steal Think of an excuse, any excuse, that people might give as to why they stole. It has probably been used. The reasons that thieves use to justify their behavior are really not instructive. In the movie The Big Chill Jeff Goldblum’s character says: rationalizations are more important than sex. We can go for weeks
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Bernadine: Great discussion. I am definitely in the "write it down" camp. As long as you create an environment where procedures…
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Book Review: Magic Words by Tim David | FiscalShare: […] book is actually a great supplement to the book I recently reviewed: Why Motivating People Doesn’t Work. In that book Susan…
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Fiscalshare: Thanks for your thoughtful comments. I have been in numerous trainings where some of the busy participants are not on…
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derekm8201: Respectfully, I disagree with the assessment of the root cause. Devices in themselves don't cause bad behavior, it's the people…
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